We take your information very seriously. For this reason, this document describes how we will treat (we will collect, store, process, share, transfer or in any way use) your personal data that we obtain due to your access, navigation and/or contracting of Masters services, as well as the privacy practices adopted to safeguard such information.

 

IF YOU HAVE ANY QUESTIONS ABOUT THIS NOTICE OR THE MASTERS SERVICES, before using it or making any contract, contact us through our Contact Channels.

 

By clicking “I HAVE READ AND AGREE TO THE PRIVACY NOTICE” you are FREE, EXPRESS AND INFORMED consent to the use of your information as described in this Privacy Notice.

 

If you DO NOT agree with all the terms of this Privacy Notice, you must NOT access, use, stay or hire any MASTERS Service.

 

You can refuse the processing of your personal data. We emphasize, however, that, in this case, it will not be possible for you to use, remain or hire any MASTERS Service.

 

SUMMARY OF PRIVACY NOTICE

 

All provisions of this Privacy Notice are extremely important to our relationship with you. To facilitate your reading, we have prepared the table below with the main points that you should pay attention to. However, the summary box does not replace the rest of the text in this document and it remains essential that you read the entire document.

 

processed data Personal data, such as name, email, phone number and CPF Item 1.1
Collection of Personal Data Collection occurs when:

You provide them to us;

We collect automatically; It is

When a partner gives us

Item 2.1.1

Item 2.1.2

Item 2.1.3

Treatment purposes i. enable the contracting of MASTERS services;

ii. identification and prevention of possible security threats and/or illicit acts;

iii. contact you by any means, including telephone and messages of all kinds, including via messaging apps, SMS and email;

iv. improve MASTERS' products, services, algorithms and other solutions;

v. creation of new services, products and functionalities;

saw. regular exercise of MASTERS' rights, including in judicial, administrative or arbitration proceedings;

Item 3.1
Legal bases of treatment Consent

Compliance with legal or regulatory obligation

execution of contract

Regular exercise of rights

legitimate interest

Item 3.2
Sharing of Personal Data It is possible to share with third parties responsible for facilitating the procedures for the acquisition, import, clearance and delivery of medicines purchased internationally for your benefit, such as brokers and carriers.  

Item 4.1

 

international transfer It is possible for the purposes of enabling the provision of services by MASTERS Item 4.2

 

1. PRESENTATIONS
  • What data does this document refer to? This Privacy Notice concerns information that can identify or allow the identification of a natural person (individual), such as name, email, telephone number, CPF, etc. (“personal data”).

 

  • Who is responsible for processing your personal data? The person responsible (controller) for the processing of your personal data is MASTERS SPECIALITY PHARMA LTDA, a private legal entity with address at Rua Paraíba, no. 662, Centro, in the City of São Caetano do Sul, State of São Paulo, CEP 09.521-00, registered with the CNPJ under No. 14.821.008/0001-23 (for the purposes of this Privacy Notice, referred to only as “MASTERS”).

 

 

2. HOW DO WE GET (COLLECT) YOUR DATA?
  • Some data may be collected when you inform us directly, through your interactions with MASTERS services or, even, due to your relationship with a MASTERS client, and will be treated in accordance with the applicable legislation, as well as with this Privacy Notice.

 

  • Data provided by you: Personal data may refer to information submitted by you, for example, when filling out the documentation for the importation of medicines, and may refer to information such as your name, CPF, RG, CNH, address, signature, nationality, marital status, profession , minor birth certificate, telephone.

 

  • Data collected automatically: In some cases, some personal data may be obtained automatically as a result of your interactions with MASTERS services, such as, for example, IP addresses (Internet Protocol, a set of numbers that identify users' computers), browser used, list of URLs starting with a referring website, your activity on this website and the website you exit to, time and date of access, Cookies and similar technologies such as pixels and tags (to learn more, read our Notice OF COOKIES), actions taken by you during your stay at MASTERS services, sections accessed by you, date and time information of your actions and accesses, session ID, mobile device used, if applicable, geolocation, camera, photo gallery, information about your screen and resolution, time spent, among other information.

 

  • Data provided by MASTERS customers. In some cases, personal data may be provided by MASTERS customers, with whom you have a relationship, such as your health plan, mobile phone companies, and may concern your registration data (name, address, CPF), and income and medical report (complete – all health history) and insurance card.

 

 

3. DATA PROCESSING

 

  • Why do we treat your data? We process your personal data for the purposes of:

 

GOAL EXPLANATION
i.                   enable the contracting of MASTERS services;

 

At times, it may be necessary for us to process your personal data to allow you to contract MASTERS services, such as the importation of medicines at your request.
ii.                 identification and prevention of possible security threats and/or illicit acts; We use information to help improve the security and reliability of the MASTERS services. This includes detecting, preventing and responding to fraud, abuse, security risks and technical problems, suspected or violations of laws, regulations, standards or our policies, which may harm MASTERS, our users, our partners or the general public.
iii.               contact you by any means, including telephone and messages of all kinds, including via messaging apps, SMS and email; We use the information we collect, such as your email address, to interact with you directly. For example, we may inform you of the import status of your medication. We also use your information to respond to you when you contact us.
iv.                improve MASTERS' products, services, algorithms and other solutions;

 

We also use information to ensure that our products and services work as expected and to improve them, for example to track outages or resolve reported issues. We use data for analysis and evaluation in order to understand how our services are used. For example, we analyze data about your visits to our website to optimize a product's design.
v.                 creation of new services, products and functionalities;

 

We also use the information to create our services, products and features.
saw.                regular exercise of MASTERS' rights, including in judicial, administrative or arbitration proceedings;

 

It may be necessary for us to process your data to defend ourselves in legal, administrative or arbitration proceedings, for example, when you sue us in court.

 

  • The eventual use of personal data for purposes that do not comply with this prerogative will be done upon prior notification to you, whenever possible and reasonable.

 

  • What is the legitimacy of the treatment? To the legal bases that legitimize the processing of your personal data are:

 

Consent the permissions you grant us under this Privacy Notice
Compliance with legal or regulatory obligation when we or our partners need to carry out some activity by force of law or regulation (for example, carrying out customs clearance activities for products imported on your behalf)
execution of contract when it is necessary for us to carry out activities to allow the importation of medicines for you

 

Regular exercise of rights It may be necessary for us to process your data to defend ourselves in a judicial, administrative or arbitration proceeding, for example, when you sue us in court
legitimate interest when necessary to meet our legitimate interests or those of third parties, except in the event that the holder's fundamental rights and freedoms prevail that require the protection of personal data, considered from concrete situations, which include, but are not limited to (i) support and promotion of our activities or (ii) protection of the regular exercise of his rights or provision of services that benefit him, respecting his legitimate expectations and fundamental rights and freedoms, under the terms of the law.

As established in the LGPD, we will not use legitimate interest as a basis for processing your sensitive personal data.

 

 

4. DATA SHARING AND TRANSFER

 

  • Who do we share your information with? The Data may be shared with (i) the companies of the economic group of MASTERS and (ii) with our partners, especially those responsible for facilitating the procedures for the acquisition, import, clearance and delivery of medicines acquired internationally for their benefit, such as brokers and shipping company.

 

  • International Transfers. The companies of the MASTERS economic group and/or the MASTERS suppliers, who will guarantee their security and secrecy, may be located in Brazil or abroad. In the latter case, there will be an international transfer of data, which will be necessary for the purposes of enabling the provision of services by MASTERS.

 

  • How long will we keep your data? The personal data collected will be kept as long as (i) the contractual relationship is maintained, (ii) the deletion is not requested by you and/or (iii) they cannot be deleted because they are necessary (iii.a) for the fulfillment of a legal obligation or for (iii.b) the formulation, exercise and defense of claims. If you revoke your consent or exercise your right to opt-out, your personal data will be kept blocked during the legally established periods to meet the possible responsibilities arising from the treatment of the same.

 

  • What are your rights? Holders of Personal Data may exercise their rights to confirm the existence of treatment, access, rectification, anonymization, blocking or elimination of data that is unnecessary, excessive or treated in violation of the Law, exclusion, in cases where data portability is possible, information from public and private entities with which the shared use of data was carried out, as well as requesting limitation or opposition to data processing (in which case access, use and contracting of services and products through MASTERS services will be limited or disabled) and to review automated individual decisions by sending a request to the contact address below.

 

  • You will be able to exercise your rights before MASTERS by means of a request to be sent to the Data Protection Officer of MASTERS through:

In charge: Karina.akahoshi@mastersglobal.com

Email: privacy@masters-sp.com

 

  • Users may, as holders of Personal Data, file a complaint with the National Data Protection Authority, especially when they do not obtain satisfaction in the exercise of their rights.

 

  • If a User has any questions regarding the processing of Personal Data carried out by third parties, they must contact the third party directly, through the channels indicated by them.

 

  • Deletion of Data. Personal data will be deleted from MASTERS databases upon (The) request from the holders of personal data or (B) when they are no longer necessary for authorized uses, unless there is any other reason, legal or contractual basis, for their maintenance, such as (bi) any legal obligation to retain personal data, (beep) need to preserve these to safeguard rights, (b.iii) legitimate interests of MASTERS or (b.iv) due to court order.

 

  • Accordingly, MASTERS RESERVES THE RIGHT TO ACCESS, READ, PRESERVE AND DISCLOSE ANY DATA NECESSARY TO: FULFILL A LEGAL OBLIGATION OR A JUDICIAL ORDER Emanated from COMPETENT AUTHORITIES; ENFORCE AND APPLY THE TERMS OF USE AND OTHER AGREEMENTS ENTERED INTO WITH YOU, IF APPLICABLE; PROTECT THE RIGHTS, PROPERTY AND SECURITY OF MASTERS AND/OR ITS PARTNERS, AND THEIR RESPECTIVE REPRESENTATIVES, SERVICE PROVIDERS, EMPLOYEES AND USERS.

 

  • If you request the deletion of your data, please be aware that some functionalities of the MASTERS services may become unavailable. If you decide to access or otherwise interact with MASTERS services after requesting the deletion of your data, your data may be subject to a new collection.

 

5. OTHER INFORMATION

 

  • The Parties undertake to follow rules of privacy, data protection, confidentiality or information security requirements, in accordance with best practices and applicable legislation, with the aim of guaranteeing the confidentiality and proper use of data and its non-disclosure. disclosure, except as authorized by the Terms of Use, if applicable, this Privacy Notice or applicable law.

 

  • Under no circumstances may MASTERS or any of its partners or suppliers be liable for any crime, negligence, breach of contract or any other civil or criminal offense that may be caused by you, being your sole responsibility to bear any and all damages , monetary or of any other nature, resulting from its indirect, direct or incidental action, and MASTERS has the right of recourse for such situations.

 

  • MASTERS always seeks to maintain technical, physical and administrative security measures to provide reasonable protection for personal data against loss, misuse, unauthorized access, disclosure and alteration (such as firewalls, access controls and data encryption). Even if MASTERS maintains these measures, you must keep your information safe, as well as use only a safe environment and equipment to make the necessary connections.

 

  • This Privacy Notice is governed by the Laws of the Federative Republic of Brazil.

 

  • MASTERS may, as necessary, adjust this Privacy Notice from time to time. If any changes are made to this document, we will notify you, at which time, if you do not agree with the new terms, you will be able to choose not to access and/or use the services of MASTERS and exercise your rights established above.

 

  • Depending on the interactions you carry out in MASTERS services, it is possible to contract services or products provided directly by third parties. In such case, you will be subject to the terms and conditions of this third party. MASTERS does not have any interference in the establishment of these terms and policies. If you decide to use third-party services and applications, you do so at your own risk.

 

Last update: 05/18/2023

 

 

COOKIES POLICY

 

  1. WHAT ARE COOKIES? Cookies are small files created by websites that are stored in your browser while you browse the internet and help to personalize your access. You can change or disable cookies by adjusting your browser settings.

 

  1. WHAT CATEGORIES OF COOKIES DO WE USE? We use some cookies that are directly linked to the operation of MASTERS services and others related to additional features. We can classify the cookies we use as:

 

Necessary cookies: Necessary cookies are absolutely essential for the proper functioning of MASTERS services. These cookies ensure basic functionalities and security features of the MASTERS services, anonymously.

functional cookies: Functional cookies allow certain functionalities to work, such as sharing the content of MASTERS services on social media platforms, collecting feedback and other third-party features.

advertising cookies: Advertising cookies are used to provide visitors with relevant advertisements and marketing campaigns. These cookies track visitors to MASTERS services and collect information to provide you with personalized advertisements.

Analytical cookies: Analytical cookies are used to understand how visitors interact with MASTERS services. These cookies help to provide information about the number of visitors metrics, bounce rate, traffic source, etc.

  1. Third party cookies. In some cases, MASTERS services may also use third-party cookies. For example, when we sometimes embed (embed) videos from other sites (like YouTube or Vimeo), or when we include share buttons on your social networks (like Facebook or Twitter), when you click on those videos or buttons, the Youtube, Vimeo, Facebook or Twitter may download a cookie on your device. These cookies are the responsibility of these third parties and are not under our control. For more information about their use, visit the specific website of these third parties.

 

  1. WHY DO WE USE COOKIES? We use cookies for the following reasons:

 

  • Facilitate the use of MASTERS services. We may use cookies that store your browsing information and help us to better understand the interactions of users of MASTERS services, which allows us to assess how we can improve (for example, evaluating the layout of contents and menus).

 

  • Provide personalized content. We may use cookies that store user preferences (such as language, device and browser information, profile information, service usage level and accessed pages/sections of MASTERS services) in order to personalize the displayed content.

 

  • – Improve our services. We may use cookies to measure usage of MASTERS services and benchmark data to help us develop and improve our services. This information helps us to focus on the parts of the service that you are most interested in and to optimize the content displayed (eg marketing content).

 

  • For security reasons. We may use cookies to check if you are connected to any website, application or system that could harm MASTERS services or any of our systems.

 

  • Get metrics. These metrics may vary depending on what the technical team is measuring or studying to apply improvements to the MASTERS Solutions.

 

  • -To serve advertisements to you. We, our service providers and the business partners we work with, may store cookies when, for example, you visit MASTERS services, or when you open emails we send you, in order to provide you with more personalized marketing content. (about our or other services) and to assess whether that particular content is useful or effective.

 

  • For marketing actions. We may also use cookies to provide marketing actions that are more appropriate to your browsing profile, through our authentication partners such as: Facebook, LinkedIn, Twitter, Instagram and related applications.

 

  • Cookies from social networks (such as Facebook, LinkedIn, Twitter, Instagram). We use cookies created by social media applications that allow the identification of users and visitors to MASTERS services. This functionality, which assumes your consent, allows us to use the information you have already registered on that site. Understanding how information is used by social media must be obtained by reviewing the respective Terms of Use and Privacy Policies of these social networks.

 

  • Google Analytics. Google Analytics features are used to help us understand more broadly how you use MASTERS services and improve your experience. These cookies can track browsing behavior, such as the time you spend on MASTERS services, the pages/sections you visit, so that we can continue to produce attractive advertising content. For more information about Google Analytics cookies, see the official Google Analytics page. If you wish to deactivate the collection of cookies by Google Analytics, you can download the Google Analytics deactivation add-on provided by Google or through your browser's preferences manager.

 

  1. HOW TO DISABLE OR DELETE COOKIES? You can accept or refuse the use of unnecessary cookies directly in the cookie notice when accessing the page. You can also choose to reject, block or delete all or specific types of cookies set by changing your browser settings. Please note that most browsers automatically accept cookies. Therefore, if you do not want cookies to be used, you may have to actively delete or block cookies. By using MASTERS services without deleting or rejecting some or all of the cookies, you agree that we may place those cookies that you have not deleted or rejected on your devices.

 

If you do not agree with the collection of unnecessary cookies, simply configure your browser. Necessary cookies will continue to be used, as they are essential for the operation of MASTERS services.

 

Click on the link with the name of the browser you use to check how to disable cookies:

 

apple safari | Google Chrome | Microsoft Edge | Microsoft Internet Explorer | Mozilla Firefox

 

  1. CONTACT US. If you have questions about the content of this Cookies Notice, information about your personal data or your rights, we advise you to contact us by sending a message to privacy@masters-sp.com.

 

Last update: 05/18/2023